Conciliation Committees

The Consumer Protection Act and the Rules of Procedure of the General and Sectoral Conciliation Committees have created the possibility for out-of-court settlement of disputes as a form of alternative settlement of national and cross-border disputes arising between consumers and traders.

Disputes are resolved by Conciliation Committees in conciliation proceedings.

The conciliation proceedings are free of charge and end within 90 days with a conciliation proposal, which, once approved by the parties, has the force of an agreement between them.

The Conciliation Committee is formed after applying to the Consumer Protection Commission.

Dispute settlement committees in the non-banking financial sector have been set up within the sectoral Conciliation Committees.

In the event of an objection or dispute concerning the provision of services in the field of insurance and insurance intermediation, in the field of supplementary social security, insurance intermediation activities, including the provision of remote financial services, in these sectors, as well as services from persons providing the activities and services under Art. 6, para. 2 and 3 of the Markets in Financial Instruments Act and the activities and services under Art. 86, para. 1 and 2 of the Collective Investment Schemes and Other Undertakings for Collective Investments Act including in the provision of remote financial services in these sectors, consumers may turn to one of the sectoral conciliation committees.

It is important to know that sectoral conciliation committees deal with disputes after consumers have first referred them directly to traders / providers of services or products. Where the parties have not resolved the dispute between them or the decision on the complaint does not satisfy the consumer, the consumer may refer to the sectoral conciliation committee depending on the subject matter of the dispute. The limitation period shall cease to expire when proceedings have been instituted before the relevant sectoral conciliation committee.